Terms & Conditions

  • As most of our products are made to order, we require 100% payment in advance to confirm your order. We do not work on credit.
  • We charge a standard GST*, which is not included in the price. (*Usually 5%, 12% or 18% depending on the product).
  • We usually require 10 business days to process an order. Please contact us to see if we can meet your deadline at hello@theinitialstudio.com
  • We offer an exchange within 2 weeks of placing your order, only if the goods are visibly faulty. We have a zero refund policy.
  • We do not offer cash on delivery, however sometimes we do make exceptions with cash on pick up from our studio in Delhi. Please do email us on hello@theinitialstudio.com for more information.
  • Please note, slight variations are inherent in the manufacturing of such products and should be expected. Such features make your product special and truly one-of-a-kind. They cannot be considered as defects. Due to the many variations in computers, smart-phones and browsers, colors may appear different on different electronic screens. As a result, slight shade variance between the product images on the website and the product should be expected.
  • We reserve the right to alter and change the above mentioned terms and conditions occasionally.